ELLENSBURG — Amy Mumma doesn’t care what her students like. She tells them on the first day of class that their personal tastes aren’t important.
“It’s about what the customer likes, so ditch the ego,” she tells her students at Central Washington University.
For Mumma, it’s vital that students never forget it’s the customer who matters. That’s because they’re preparing to enter a business often perceived as snobby and self-important. (NEED MORE…)